Job Details

DW3: Global Lead Incident Manager

Role Description : DW3: Global Lead Incident Manager

Must have:
ITIL, Process management, Quality management

Required Skills:

• Intercultural experience (advantageous)
• Detailed knowledge about ITIL especially about Service Operation’s INM, PRM, CHM
• Experience in leading projects and motivation of others
• Detailed knowledge about ITIL v2 or v3 especially about Service Operation’s INM, PRM, CHM
• Detailed knowledge of Quality Management (e.g. Indicators reporting, Management systems, Excellence-Program, Quality-Tools)
• Excellent judgment, tact, and decision-making ability
• Excellent coordination skills: managing complex IT technical investigations
• Excellent ability to work effectively with clients and other Top management personnel
• Excellent ability to organize, present, moderate management teleconferences in a structured manner
• High degree of initiative, responsibility, reliability and proactive action
• Excellent ability to organize, present, moderate management teleconferences in a structured manner
• Very structured and self-reliant way of working
• Very strong analytical skills required, pro-customer orientation on a high level
• Very high degree of initiative, responsibility, reliability and proactive action

Keywords:
analytical thinking, ITIL process management, quality management, leadership skills managerial and organisational skills

Are you interested in the project? Then we look forward to your information on 'Apply Button'; With indication of availability and contact info. We are pleased to contact you about the project offer immediately.


Please do not ask for personal service providers or agencies!

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